We want you and your pet to be completely satisfied with your purchase. If you are not satisfied, please read our return and refund policy below.
1. Return Window
You may return unused items within 14 days of receiving your order.
2. Conditions for Return
- Item must be unused and in original packaging
- Return must include proof of purchase (order number or receipt)
- Food, treats, and grooming products cannot be returned for hygiene reasons
3. Refunds
Once your return is received and inspected, we will:
- Approve or reject your return
- If approved, refund will be processed within 5-7 business days to the original payment method
4. Return Shipping
- Customer is responsible for return shipping costs unless the item is defective or incorrect
5. Exchanges
If you received a damaged or wrong item, please contact us at contact@errahmouni-agency.com within 3 days of delivery.